Making a career change, navigating a job search and just generally existing as an employee today can feel very overwhelming and lonely. Luckily, the conversation design community is filled with the most open, welcoming and giving people I’ve ever experienced working in tech. I’m often asked where people should go…

This Blog Post is Co-Authored with Elaine Anzaldo. I’ve teamed up once again with my favorite blogging partner, Elaine Anzaldo, to share more insights for conversation designers, this time on breaking into this emerging field. I know it can feel like an intimidating and near-impossible feat for aspiring designers, especially…

This Blog Post is Co-Written with Elaine Anzaldo At the end of last year I co-hosted a Twitter Space with conversation designer and creator Elaine Anzaldo aka @elaineinthebay where we went DEEP on the topic of personal branding as a conversation designer. As two people who have put ourselves out…

If you’re in sales and are evaluating ways to save more time and effort in your day to day, chances are, you’re considering SMS. …

As someone who loves a good fresh start (a clean desk, a new notebook, the day you get back from vacation…sign me up!) the new year is always a fun time for me to set new goals and work on new habits. What I usually gloss over are accomplishments. …

We’re excited to introduce you to an all new Mav. You know Mav as the first AI-powered texting assistant, but now Mav has a new look, a new website and a lot of new skills. New Website It’s now easier than ever to see, feel and understand…

Industry experts share their advice on breaking into the industry. This blog post was co-written by Rebecca Evanhoe. Conversation design is one of the fastest-growing roles for writers and designers in the market right now, but how do you land a job? Whether you’re hoping to find a new role…

Are you hoping to create a portfolio that showcases your conversation design skills, attracts your ideal clients, companies and helps you land your dream job? Read this! — Portfolios are always a hot topic in career Q&As and the conversation design community, and for good reason! A portfolio is a great way to highlight your writing and design skills, but with a little creativity, they can speak to so much more than just a prototype. I put together…

Before you’re ready to have automated conversations with your customers at scale, you should ask yourself — how exactly do you take your idea and turn it into a real chatbot? Here are the 10 steps you should take to go from idea to working chatbot prototype that’s ready to be built. One question that comes up a lot when a business or organization wants to create a chatbot is how exactly do you take your idea and turn it into a real chatbot? Before you’re ready to have automated conversations with your customers at scale, there’s a process of strategy…