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✨🎀🔮 Head of Marketing at Mav, Founder of ConversationDesignerJobs.com, Host of Conversation Designers Internet Club. More Resources: www.hillary.black
@needcoffeebot is one of my earliest bots. It’s a bit over caffeinated…

When social media jobs first became “a thing,” around 2010, there weren’t any concrete descriptions. There weren’t social media agencies, social strategist, social media editors, and there certainly weren’t descriptions for those jobs. As one of the earliest community managers, I was a part of the industry evolution and lucky…


We’re excited to introduce you to an all new Mav. You know Mav as the first AI-powered texting assistant, but now Mav has a new look, a new website and a lot of new skills.

Meet your new digital assistant

New Website

It’s now easier than ever to see, feel and understand…


Industry experts share their advice on breaking into the industry. This blog post was co-written by Rebecca Evanhoe.

Conversation design is one of the fastest-growing roles for writers and designers in the market right now, but how do you land a job? Whether you’re hoping to find a new role…


Portfolios are always a hot topic in career Q&As and the conversation design community, and for good reason! A portfolio is a great way to highlight your writing and design skills, but with a little creativity, they can speak to so much more than just a prototype. I put together…


Before you’re ready to have automated conversations with your customers at scale, you should ask yourself — how exactly do you take your idea and turn it into a real chatbot?

Here are the 10 steps you should take to go from idea to working chatbot prototype that’s ready to be built.

One question that comes up a lot when a business or organization wants to create a chatbot is how exactly do you take your idea and turn it into a real chatbot? Before you’re ready to have automated conversations with your customers at scale, there’s a process of strategy…


Did you know 80% of sales require FIVE follow-ups after the initial contact, yet 44% of sales reps give up after only one attempt? Automated texting can put your follow ups on autopilot and help you convert more leads days, weeks, even months after they express interest.

We get it…Following…


How to advertise a chatbot

Pairing automation with SMS is one of the best new ways to grow your business. Automation saves you time, and texting is the way your customers want to communicate. It’s simple. SMS bots convert better.


I recently launched a brand new ebook — Automating Lead Acquisition for Mortgage Lenders — and wanted to share an exclusive preview with all of you! Here is a look at what you’ll find inside of this 23-page complete guide to automating your lead qualifying and follow-ups, converting more leads…


Image via Smartmockups

SMS chatbots are the future.

Not the ones you may be familiar with: Coupons from Bed Bath & Beyond and World Market, hair salon appointment confirmations and prescription refills, and let’s not forget Joe Biden’s bot-turned meme website (and the many other political campaign donation texts).

Conversational SMS chatbots are…


Photo by Caspar Camille Rubin on Unsplash

Using a chatbot to grow your business, whether it’s to acquire customers, help existing customers, or build brand awareness, is becoming increasingly popular and is only going to grow more, with 80% of companies planning to implement some type of chatbot by 2020. …

Hillary Black

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