✨🎀🔮 Head of Marketing at Mav, Founder of ConversationDesignerJobs.com, Host of Conversation Designers Internet Club. More Resources: www.hillary.black
@needcoffeebot is one of my earliest bots. It’s a bit over caffeinated…

When social media jobs first became “a thing,” around 2010, there weren’t any concrete descriptions. There weren’t social media agencies, social strategist, social media editors, and there certainly weren’t descriptions for those jobs. As one of the earliest community managers, I was a part of the industry evolution and lucky…

Portfolios are always a hot topic in career Q&As and the conversation design community, and for good reason! A portfolio is a great way to highlight your writing and design skills, but with a little creativity, they can speak to so much more than just a prototype. I put together…

Before you’re ready to have automated conversations with your customers at scale, you should ask yourself — how exactly do you take your idea and turn it into a real chatbot?

Here are the 10 steps you should take to go from idea to working chatbot prototype that’s ready to be built.

One question that comes up a lot when a business or organization wants to create a chatbot is how exactly do you take your idea and turn it into a real chatbot? Before you’re ready to have automated conversations with your customers at scale, there’s a process of strategy…

Image via Smartmockups

SMS chatbots are the future.

Not the ones you may be familiar with: Coupons from Bed Bath & Beyond and World Market, hair salon appointment confirmations and prescription refills, and let’s not forget Joe Biden’s bot-turned meme website (and the many other political campaign donation texts).

Conversational SMS chatbots are…

Hillary Black

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